Faq & docs
Frequently Asked Questions
Refund Policy & Money Back
Enoctus Web Services Limited
Updated 20th October, 2018
We (“Enoctus Web Services Limited”) reserve the right to update this document at any time. You will be notified of any changes.
Web Hosting & Reseller Hosting
Enoctus offers a 30 days money back guarantee for any reason, no questions asked. Please be aware that if your service includes extras such as domains and licenses, we will deduct the cost of domains and licenses as they are non-refundable. If the balance remaining is negative, we would be unable to issue a refund, but we can cancel all future billing and charges.
Cloud Servers
Enoctus offers a 30 days money back guarantee for any reason, no questions asked. If you chose third-party add-ons such as cPanel, Plesk, etc., we would be unable to refund the cost for them. We will, however, still refund the cost of your service with us.
Domains & SSL Certificates
Domains and SSL certificates are non-refundable.